In a notable accomplishment, the Uganda Registration Services Bureau (URSB) has outdone itself by collecting an impressive Shs 77.14 billion in non-tax revenue between July 2022 and June 2023, exceeding the initial target by a significant Shs 7.54 billion. This commendable achievement was recently announced by Mercy Kainobwisho, the Registrar General of URSB, during the presentation of the annual performance report for the financial year 2022/23.
The success story can largely be attributed to the successful implementation of the Online Business Registration System (OBRS), developed in collaboration with the Ministry of ICT and National Guidance. The OBRS has revolutionized the customer experience, streamlining the submission process and reducing registration timelines considerably.
Kainobwisho’s emphasis on investing in innovative technologies to improve customer convenience is indeed a step in the right direction. By making registration quick and accessible, businesses are more encouraged to formalize their operations, leading to increased non-tax revenue. The provision of online services, including company incorporation and document certification, has certainly played a crucial role in fostering this growth.
Moreover, Kainobwisho rightly highlighted the importance of public sensitization and communication in driving non-tax revenue. By raising awareness about the benefits of formalization and simplifying the registration process, more businesses are inclined to register, contributing to the overall growth of the economy.
The establishment of a one-stop business facilitation center has also proven to be instrumental in this endeavor. The joint service delivery synergies enabled by this center have undoubtedly improved collaboration and efficiency, further boosting revenue collection.
One of the most impressive accomplishments during the period was the substantial increase in the number of registered companies, a remarkable 28% rise compared to the previous year. This is a testament to the positive impact of automation and streamlining in the registration process. As the business landscape continues to evolve, embracing technology will be crucial in maintaining this upward trajectory.
Another noteworthy development is the introduction of the electronic Security Interest in Movable Property Registry System (SIMPO) in 2019. By allowing lenders to register interests in movable property, access to credit has become more accessible, leading to an increase in loans extended using movable property as collateral.
Furthermore, the significant number of copyright applications and registrations showcases a growing commitment to protecting intellectual property, fostering innovation, and promoting creativity. The focus on technology and innovation support centers in universities and research institutions is also commendable, as it will undoubtedly enhance the quality of research and encourage local solutions to pressing challenges.
The positive results achieved by URSB are the outcome of strategic planning, technological advancements, and a dedication to enhancing customer experience. This impressive feat sets a new standard for non-tax revenue collection in Uganda and serves as an example for other government agencies to follow suit.
While celebrating this achievement, it is essential for URSB to continue its efforts in public sensitization and collaboration with key entities. By sustaining these initiatives and continually embracing technology, the bureau can secure a thriving business environment, boost formalization, and drive further economic growth for the nation.
As Uganda moves forward, URSB’s commitment to innovation and customer service will undoubtedly be pivotal in fostering an environment that encourages entrepreneurship, investment, and economic prosperity. The success of the OBRS and other initiatives should serve as inspiration for other government bodies to adopt forward-thinking approaches and prioritize the needs of their citizens. In doing so, the nation can unlock its full potential and pave the way for a prosperous and sustainable future.
